Building Offshore Teams for Australian Businesses
30+ Years of Customer Service Sector Experience | Senior Leadership Background | Specialized in CS Consolidation & Transformation
Welcome to Common Ground
We bridge the gap between Australian businesses and top-tier offshore talent. With over three decades of experience in customer service leadership and transformation, Susan Purcell provides unparalleled expertise in building high-performing offshore teams and optimizing customer service operations.
Hands-On Recruitment
We find, screen, and present only the best candidates for your roles. Let us do the legwork while you focus on your business.
CS Transformation
Specialize in consolidating and transforming customer service departments. Implement systems and strategies that drive efficiency and growth.
Strategic Consulting
Leverage 30+ years of experience to transform your customer service operations. Whether you're consolidating teams or overhauling processes.
About Susan Purcell
Susan brings over 30 years of senior leadership in the customer service sector, specializing in consolidation, transformation, and systems implementation. Her unique blend of recruitment and consulting expertise ensures that your offshore team is not just filled, but strategically built for long-term success.
Unique Selling Points
- 30+ years CS sector experience
- Senior leadership background
- Specializes in CS consolidation and transformation
- Hands-on candidate screening and selection
- Building offshore teams for Australian businesses